Delivery & Returns
When will my item ship?
All items are subject to a handling period before they are dispatched. Orders leave our facility within 3-5 business days of payment. We will notify you by email when your items have been shipped out from our facility.
When will I receive my item(s)?
All items should be received within 4-7 business days (USA) from the date of shipment. If your order takes more than 15 business days to arrive (from the date of shipment) please contact us. For international customers, your order will take 10-30 business days, depending on your location. If your order takes more than 30 business days to arrive, please contact us.
What Payment Methods Are Accepted?
We accept the major payment methods including Visa, Mastercard, American Express, Paypal, Discover, Stripe, and JCB.
Do You Ship Internationally?
Yes, we deliver worldwide. Shipping may be delayed going through customs which, unfortunately, is out of our control.
Is Buying Online Safe?
Snug Sanctuary values your business and the safety of information. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Do I have to pay anything to return my items?
If for any reason you're not satisfied with your order, we offer 100% refunds. Your satisfaction is our #1 priority and if you're not happy, we are definitely not happy! If your item is damaged or defective, please contact us and we will work through the issue. If you no longer want the product, you may request for a full refund but you must first return the item in its original condition and unused. You will have to ship the item back to us at your expense, once item has been verified it has been received then a full refund will be given. It is recommended you ship your item back using a trackable service so it doesn't get lost.
How do I return an item?
Please contact us and we will assist you with your return.